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Educational Program | Leading Workplace Investigations**
09/09/2021 08:30 AM - 01:30 PM Provided in Pre-Event Communications
7.50 SHRM PDCs Competencies: Communication, Critical Evaluation, HR Expertise

*This program requires preregistration. Additional fees apply. 

**This program is associated with the SHRM Workplace Investigations Specialty Credential and will fulfill the Educational Program component.

Program Overview

Workplace Investigations provide the basis for organizational policies, procedures, and work rules. This unique, intensive learning program, taught by industry experts, allows you to explore SHRM's best practice framework for leading independent workplace investigations. Using a real-world case study and in-depth legal scenarios, this learning experience provides you with the opportunity to test your investigative skills in a safe and supportive learning enviroment of your peers from a wide network of professions. You will leave with proven, practical tools and techniques as you prepare to conduct your own workplace investigations.

Program Objectives

How You Will Benefit:

  • Describe and apply the 7-step framework for conducting effective workplace investigations both in person and remotely
  • Identify the compentencies associated with an investigator
  • Define the role of an investigator
  • List the pros and cons of formal investigations
  • Name the goals of the workplace investigations process 
701: Business Acumen: A Workshop for HR Departments of One
09/09/2021 08:00 AM - 12:00 PM Extra Fee to Register - W203-205
Competencies: Business (Behavioral), People (Technical)

Jennifer Currence, SHRM-SCP, MBA , CEO, WithIN Leadership
Workplace Application:
Attendees will learn the critical skill of business acumen and how it can be used by solo practitioners to ensure that the HR function supports core business goals and objectives. 

This session will examine the behavioral competencies in the business cluster of the SHRM Body of Competency and Knowledge (SHRM BoCK) and how they apply to small businesses. Learn about each competency, hear real-life case studies of the competencies in practice, and discover practical ways to customize and implement the competencies in your HR job and throughout the workplace.

Learning Objectives:

  • Understand the three behavioral competencies within the SHRM BoCK business cluster: Business Acumen, Critical Evaluation and Consultation.
  • Learn real-life examples of each of the competencies.
  • Learn practical implementation tactics to use on the job.
  • Learn ideas for sharing the competencies with others in your organization via HR policies, procedures and programs.

*Additional fee and registration required.

702: From Intake to Resolution: Best Practices in Internal Investigations
09/09/2021 08:00 AM - 12:00 PM Extra Fee to Register - W206-207
Competencies: Workplace (Technical)

Glen E. Kraemer, Esq., Partner, Hirschfeld Kraemer, LLP
Workplace Application:
Attendees will learn how to effectively conduct investigations involving harassment, discrimination or retaliation. 

This workshop explores the essential skills necessary for conducting internal investigations into claims of employee misconduct, including charges of harassment, discrimination, retaliation and violence. Using interactive case studies, you’ll engage in a step-by-step fact-finding process and practice techniques for questioning and credibility assessment. Model forms and guidance on preparing unassailable documentation of process and conclusions are included throughout.

Learning Objectives

  • Learn effective questioning techniques and investigation process considerations.
  • Understand how to deal with the reluctant claimant, angry respondent and uncooperative witness.
  • Develop confidence in the proper use of tools for credibility assessment, including witness demeanor and bias, and integration of corroborating and circumstantial evidence into your conclusions.
  • Prepare bulletproof documentation of your process and findings of fact.

*Additional fee and registration required.

703: Leading Change: Critical Skills for HR Professionals' Careers and Organizations
09/09/2021 08:00 AM - 12:00 PM Extra Fee to Register - W208-210
Competencies: Organization (Technical)

Barbara Anne Trautlein, Principal, Change Catalysts, LLC
Workplace Application:
Attendees will learn how to influence change, expand HR's impact to lead through crises, achieve measurable results and build change-capable cultures. 

Effectiveness in the HR role hinges upon leading through change and crisis. By learning to lead change (not just manage change or cope with change), which includes developing change leadership capacity in their organizations, HR professionals are poised to make a strategic, bottom-line impact. Participants will walk away with actionable tactics to help them influence change more effectively and real-world strategies to develop this capability in the leaders, teams and organizations they serve.

Learning Objectives:

  • Learn how to lead through change and crisis by effectively collaborating with stakeholders up, down and across your workplace to increase your value to your organization and team, which will ultimately boost your career.
  • Identify your change leader style and how to assess and enhance your organization's approach to building change leadership capability.
  • Reframe resistance to change from enemy to ally and explore how leveraging resistance as a powerful source of information can help you to adapt your influence style and build relationships that get results.
  • Learn how to engage the heart, enlighten the head and equip the hands to get people moving in positive, new directions so change sticks.

*Additional fee and registration required.

704: Managing Your Managers to Manage Better: A Practical and Necessary Look
09/09/2021 08:00 AM - 12:00 PM Extra Fee to Register - W211-212
Competencies: Leadership (Behavioral), People (Technical)

Michael S. Cohen, J.D., Partner, Duane Morris, LLP
Workplace Application:
Attendees will learn how to train managers to become better managers and leaders. 

How many times has it happened? We promote high-performing employees into management positions because they are good at their jobs, and then we send them off in the hopes that they have the ability to lead. MISTAKE! We cannot assume that our managers, new or experienced, have the tools necessary to lead and manage those who report to them. These skills are not inherent in everyone, and managers frequently must be taught how to manage. This fast-paced, business-focused, interactive workshop will take you through the education managers need most. Even more, we will give you the actual material and presentations so that you, as an HR professional, can bring this knowledge back to your organization. We will focus on the hiring and interview processes, performance management (including documenting discipline and performance appraisals), how to deal with employees who aren’t meeting business needs, the importance of empathy in keeping employees engaged and motivated, reporting responsibilities when complaints are brought or medical conditions are disclosed, and more.

Learning Objectives:

  • Learn how to identify the subject matter on which managers must be educated.
  • Learn training techniques so you can provide your managers the tools they need to lead effectively.
  • Evaluate how managers can keep their employees motivated and engaged through “soft skills” and effective performance management.
  • Learn how to analyze the skills managers need with respect to hiring and interviewing, as well as reporting complaints that are brought to their attention.

*Additional fee and registration required.

705: Preparing to Lead: Critical Project Management Skills for the HR Professional
09/09/2021 08:00 AM - 12:00 PM Extra Fee to Register - W213-215
Competencies: Business (Behavioral)

Valerie M. Grubb, Principal, Val Grubb & Associates, Ltd.
Workplace Application:
Attendees will learn how to manage any size project with step-by-step instructions and easy-to-implement tools for success. 

You have the unique opportunity to spearhead projects such as global outsourcing, workplace analytics and companywide change management initiatives that can directly impact your company's bottom line. Managing those projects can be challenging, particularly when they span multiple divisions, time zones and countries. To lead, your project management skills must be at their peak and at the ready. This interactive workshop prepares you for success with in-depth, step-by-step instructions and tools for managing and executing projects big or small, delivering results, and meeting budget and schedule deadlines.

Learning Objectives:

  • Learn the essentials of project management.
  • Define deliverables in financial terms your senior leaders care about (and will actually pay attention to).
  • Develop metrics to determine the best employees to include on your project team.
  • Conduct comprehensive risk probability versus impact analysis.
  • Learn about software tools that can help you get organized and track your project.

*Additional fee and registration required.

706: Start with the Vision: The Six Step Process to Effectively Plan, Create Solutions and Take Action
09/09/2021 08:00 AM - 12:00 PM Extra Fee to Register - W216-218
Competencies: Business (Behavioral), Interpersonal (Behavioral), People (Technical)

Rob Shallenberger, CEO, Becoming Your Best Global Leadership
Workplace Application:
Learn a six step process to start with the vision and solve your biggest problems with a clear plan of action of who will do what by when. 

Choose your biggest challenge -- personal or professional -- and use the Six-Step Process to develop a plan and a clear path forward to solve it. This life-changing workshop will give you a planning process you can use for the rest of your life. The Dallas Cowboys, Flying J, and others used this same process to solve multi-million-dollar problems!  During this power-packed experience, each person will choose the most significant issue they are facing -- personal or professional -- then use the Six-Step Process to find a solution and develop a plan to solve it. This experience is very hands-on and interactive. The objective is that each participant walks out with a 70-80% actionable plan in hand and a clear understanding of the Six-Step Process.

Learning Objectives:

  • How some companies used the Six-Step Process to solve their biggest problems and challenges.
  • Develop a plan of who will do what by when to solve your biggest problems and achieve your vision.
  • Learn fighter-pilot lessons to stay accountable and flawlessly execute your plan at a high level.

*Additional fee and registration required.

707: The DNA of Engagement: Leveraging Individual and Team Motivation to Enhance Team Dynamics
09/09/2021 08:00 AM - 12:00 PM Extra Fee to Register - W219-221
Competencies: People (Technical)

Jacob Goldstein, President, The Leadership Laboratory
Workplace Application:
Attendees will learn methodologies to create an environment where people feel motivated to do their best work. 

As we assume new responsibilities that come with our new leadership roles, one of the most magical discoveries we make is our ability to effectively empower and build up others, and ourselves, through successful motivation. Whether working with the highest-performing employees or ones with room for growth, we constantly contemplate how to engage our teams and motivate them to succeed. Too often, we rely on external rewards, like using a carrot on a stick to motivate a horse to run, yet these can only work for so long. The people and projects we lead require different motivation styles, and we have an obligation to customize our approach to maximize each individual's intrinsic motivation. In this session, you’ll learn the building blocks of successful communication to enhance individual motivation and team engagement.

Learning Objectives:

  • Discover the three types of motivation.
  • Determine specific strategies to create an environment where intrinsic motivation is especially high.
  • Reflect on current leadership practices and apply new theories to enhance personal leadership.
  • Establish a stronger community of like-minded individuals and rising thought leaders.
  • Develop an action plan to implement key lessons into project leadership.

*Additional fee and registration required.

708: The Realities of Employee Engagement and Employee Experience: A Post-Pandemic Perspective
09/09/2021 08:00 AM - 12:00 PM Extra Fee to Register - W222-223
Competencies: People (Technical)

David S. Cohen, Founder and Contrarian Consultant, DS Cohen & Associates
Workplace Application:
Attendees will learn how to build employee engagement based on their company’s post-pandemic culture. 

Do you know if the pandemic has caused a seismic shift in your company culture? How will that impact both employee engagement and employee experience—two terms that are overused and often confused. One study from England identified over 50 different variations of how academics define the concepts versus how HR practitioners do. With so many meanings/definitions, what are you to believe? Surveys remind us that engagement is low and disengagement is high. Yes, we have trouble in River City! Employee engagement is something both employees and employers want, but what makes a workplace a desired location for one person is not the same for every employee. So, what is a good workplace?

Learning Objectives:

  • Discover how focusing on what is authentic for your employees is essential for a talent-driven company. There is no one right answer.
  • Learn the correct questions to ask to understand how “employee engagement” is defined at your company.
  • Understand the impact of the pandemic on your employees and, in turn, their employee experience.
  • Understand that the driver of employee engagement is the alignment between what executives say they will do to treat people well and what they and other managers actually do.
  • Learn the six key factors that determine employee engagement and that lead to productivity, innovation and retention.
  • Learn how to put the rhetoric about employee engagement and consultant-speak into perspective.
  • Learn how to assess the impact of local geographic culture on company culture, employee experience and employee engagement.

*Additional fee and registration required.

709: Communicating Effectively with Your C-suite to Turn Ideas into Reality
09/09/2021 08:00 AM - 12:00 PM Extra Fee to Register - W224-225
Competencies: Interpersonal (Behavioral)

Brad M. Holst, Executive Communication Coach, Mandel Communications
Workplace Application:
Attendees will learn how to communicate effectively with busy executives by using concise, focused and effective storytelling skills. 

The ability to influence executives is a must-have skill for HR leaders who want to unlock potential in the workforces they serve. Even the best transformational ideas fail if they aren’t presented effectively to key leaders and stakeholders. This interactive professional development session will fundamentally change how you communicate when there is a need to be heard and to influence action when sharing ideas, recommendations and points of view. In this working session, you will learn and apply a globally proven, easy-to-use communication framework that enables you to deeply, yet quickly, think through a compelling rationale for what you need to say and why. This story-driven approach empowers you to succinctly connect the value in your ideas to the issues that decision-makers care about in about two minutes or less.

Learning Objectives:

  • Discover how business executives prefer to receive recommendations and ideas.
  • Learn how to prepare for the unique challenges of communicating HR recommendations to executives in high-stakes situations.
  • Learn how to get executive and stakeholder buy-in through the use of an intuitive, globally proven communication tool.
  • Think and then speak with greater ease, clarity, credibility and impact.
  • Influence business executives to make better talent decisions and focus on the right things.

*Additional fee and registration required.

710: Succession Planning for Results: Strategic Insights and Practice Guidelines for Building a Strong Talent Pipeline
09/09/2021 08:00 AM - 12:00 PM Extra Fee to Register - W311-313
Competencies: Leadership (Behavioral), People (Technical)

Amy Hirsh Robinson, MBA, Chief People Officer, King's Hawaiian
Workplace Application:
Attendees will learn how effective succession planning practices prepare and shape leaders for the roles and challenges of the future, not the past. 

Most succession plans don’t take into account today’s business challenges. Disruptions to business models, demographic shifts, automation and economic volatility have changed leadership requirements for organizations, yet there is little practical discussion about how to retool succession planning and leadership development practices to meet evolving future needs. This workshop takes a strategic look at the competencies and roles necessary to lead organizations of the future and presents a practical guide to building an effective succession planning practice in your organization. You will utilize hands-on guides and interact with the instructor, a thought leader in the field of talent management, as well as your peers to map out and apply the best succession planning practices for your organization. You will be grouped by industry, organization type and size to share common problems and discuss meaningful solutions to the unique challenges you face. This is a working session full of real-world examples and thoughtful frameworks to achieve results.

Learning Objectives:

  • Learn the seven trends disrupting traditional succession planning models and leadership competencies.
  • Gain successful strategies for building and promoting the business case for succession planning in your organization.
  • Learn the key components of an effective succession planning program and pitfalls to avoid.
  • Gain a framework for identifying critical roles to include in succession planning.
  • Learn five steps for retooling succession planning and leadership development for simplicity and success.

*Additional fee and registration required.

711: The Benefits Builder Workshop: Implementation of Responsive Total Rewards
09/09/2021 08:00 AM - 12:00 PM Extra Fee to Register - W314-316
Competencies: Interpersonal (Behavioral), People (Technical)

Nancy Arenas, MPS, SHRM-CP, Associate Director, Talent & Rewards, Willis Towers Watson
Josepha Gonzales Conway, J.D., Director, Health & Benefits, Employee Benefits Compliance Practice Lead, Willis Towers Watson
Workplace Application:
Attendees will learn about the ever-evolving discipline of benefits plan design and obtain hands-on practice for effective implementation back in the workplace. 

With ROI expectations higher than ever, the task of designing and implementing benefits plans involves walking a tightrope of competing interests. Responding to regulatory, legal, demographic and executive demands in the scope of plan design can be daunting, but the satisfaction of delivering a comprehensive and responsive benefits platform cannot be rivaled. This workshop is a two-part, highly interactive learning experience. In Part 1, you will explore benefits plan design and implementation, reinforcing your knowledge of benefits principles and law through themes such as the multigenerational workforce, well-being program management and development of a company's benefits mission statement. Then, in Part 2, you will immediately apply this knowledge to hypothetical situations in a team-based competition of strategy and tactics related to benefits plan design and implementation. The result of this two-part process is the reinforcement of a working knowledge of plan design schematics, built upon the practical experiences of conflict resolution and mitigation of impediments to total rewards implementation.

Learning Objectives:

  • Review ERISA basics.
  • Review the basics of consumer-directed plans and cafeteria plans.
  • Receive an introduction to plan funding methodologies.
  • Review the basics of the Affordable Care Act.
  • Receive an introduction to HIPAA for plan sponsors.
  • Review benefits considerations for the multigenerational workforce.

*Additional fee and registration required.

Educational Program | California HR: Applying CA Law to Employment Practices**
09/09/2021 08:30 AM - 01:30 PM Provided in Pre-Event Communications
15.00 SHRM PDCs Competencies: Consultation, Critical Evaluation, HR Expertise

*This program requires preregistration. Additional fees apply. Registration includes the post conference virtual session(s).

**This program is associated with the SHRM California Law HR Specialty Credential and will fulfill the Educational Program component.

Program Overview
Updated for 2021, attendees will experience the full scope of dynamic and unique challenges human resource professionals face on a daily basis while leading workforces in California. Throughout the program, engage in frequent practical exercises and collaborative discussions designed to hone the competencies needed to interpret and implement human resource practices in California. Gain the knowledge to develop employment guidelines that satisfy the intricate California labor code, minimize potential litigation risks, and meet the strategic objectives of your organization.

Program Objectives
This program is designed to provide you with the knowledge and skills necessary to:
• Gain awareness with the new employment laws taking effect January 1, 2020.
• Accurately apply California wage and hour rules and regulations.
• Adhere to California benefits and workers’ compensation rules and regulations.
• Accurately apply California regulations regarding leaves of absence when calculating employee leave.
• Interpret and apply California employment regulations regarding security, safety and privacy.


Educational Program | Inclusive Workplace Culture: Leading and Sustaining a Culture Transformation **
09/09/2021 08:30 AM - 01:30 PM Provided in Pre-Event Communications
Track: Culture
15.00 SHRM PDCs Competencies: Global & Cultural Effectiveness, HR Expertise, Leadership & Navigation

*This program requires preregistration. Additional fees apply. Registration includes the post conference virtual session(s).

**This program is associated with the SHRM Inclusive Workplace Culture Specialty Credential and will fulfill the Educational Program component.

Program Overview
In today’s world, the best workplace culture wins. Strong workplace cultures have low employee turnover, high engagement and are more innovative, productive and profitable. Creating a positive culture shows up in the bottom line. The Inclusive Workplace Culture: Leading and Sustaining a Culture Transformation seminar explores the impacts of an inclusive workplace through meaningful discussions and modern scenarios touching on what it is, why it matters, what to aspire to, and how to get there. Gain tools and techniques to foster a culture of inclusion for your workers by making mindful decisions, reinforcing positive change, and building strong mentorship initiatives. Learn how to get your teams to use their talents together and celebrate their unique perspectives rather than allow silos to form.

Program Objectives
This program is designed to provide you with the knowledge and skills necessary to:
• Assess your organization across the ten dimensions of an inclusive workplace culture
• Explore strategies to create and maintain an inclusive workplace through communication, mentorship, hiring practices, executive level support, training and data reporting
• Apply strategies that foster inclusion to common workplace scenarios by addressing implicit bias, making mindful decisions and reinforcing positive change
• Write a plan that identifies next steps for creating an inclusive workplace culture at your organization

Educational Program | People Analytics: Taking Data-Driven Action**
09/09/2021 08:30 AM - 01:30 PM Provided in Pre-Event Communications
15.00 SHRM PDCs Competencies: Communication, Critical Evaluation, HR Expertise

*This program requires preregistration. Additional fees apply. Registration includes the post conference virtual session(s).

**This program is associated with the SHRM People Analytics Specialty Credential and will fulfill the Educational Program component.

Program Overview
Talent is the biggest investment made by today’s organizations; yet, most people-related decisions are made informally. People analytics involves using people-related data to drive HR and organizational decisions. In this course, you will use the people analytics action plan to help propel the analytics program at your organization. You will explore the analytics maturity model and discover the importance of leveraging strategic partnerships as part of building your organization’s analytics potential. Finally, the program will help prepare you to take a greater leadership role as you begin using analytics to influence your organization’s goals, and provide decision-makers with greater insight into workforce-related considerations.

Program Objectives
This program is designed to provide you with the knowledge and skills necessary to:
• Identify organizational problems that can be addressed through people analytics
• Explore quantitative and qualitative tools and methods
• Analyze a sample data set using the people analytics project framework
• Use storytelling to elevate organizational insights

Educational Program | SHRM-CP/SHRM-SCP Certification Preparation*
09/09/2021 08:30 AM - 01:30 PM Provided in Pre-Event Communications
36.00 SHRM PDCs Competencies: Business Acumen, Communication, Consultation, Critical Evaluation, Ethical Practice, Global & Cultural Effectiveness, HR Expertise, Leadership & Navigation, Relationship Management

*This program requires preregistration. Additional fees apply. Registration includes post conference virtual sessions.

Program Overview

Led by qualified and certified HR instructors, our intensive SHRM-CP/SHRM-SCP Certification preparation seminars, combined with the SHRM Learning System, present a comprehensive and detailed review of the current SHRM Body of Competency & Knowledge™ (SHRM BoCK™). By attending, you will be able to identify areas of strength and build on them. You will also see where you need further concentrated study in preparation for either exam.

After registering for your course, you will receive the 2020 SHRM Learning System to begin your exam preparation. To gain the greatest benefits from your program, utilize your SHRM Learning System before the course begins. During your course, your SHRM-certified instructor will build upon the foundation you've already established through your studies, guiding you through interactive discussions, sample test questions, and periodic progress checks.

While these programs should not be considered your only preparation for certification, they serve as a very valuable component to help you focus your study efforts and maximize your results.

Program Benefits & Features

  • Led by qualified and certified instructors.
  • Classroom environment provides networking opportunities.
  • Outside-the-classroom assignments help reinforce seminar sessions.
  • Sample test questions and periodic process checks keep you confident in your breadth of knowledge.
  • The virtual course delivery option allows real-time Q&As and chats between virtual course participants, providing a dynamic virtual classroom experience.◦All virtual classes are recorded in their entirety for viewing at your convenience.
Educational Program | Talent Acquisition: Creating your Organization's Strategy**
09/09/2021 08:30 AM - 01:30 PM Provided in Pre-Event Communications
15.00 SHRM PDCs Competencies: HR Expertise, Leadership & Navigation, Relationship Management

*This program requires preregistration. Additional fees apply. Registration includes the post conference virtual session(s).

**This program is associated with the SHRM Talent Acquisition Specialty Credential and will fulfill the Educational Program component.

Program Overview
Ready to win the war for talent? Obtain the necessary skills and understanding to implement a talent acquisition strategy at your organization. Discover the benefits of workforce planning. Learn the steps to improve your candidate experience and employment branding. Explore recruiting and sourcing strategies for developing a diverse and inclusive talent pipeline. Reflect on case studies and newly-acquired expertise to apply what you learn to your organization. 

Program Objectives
This program is designed to provide you with the knowledge and skills necessary to:
• Build your talent acquisition strategy to attract top talent
• Market an employment brand that positions your organization as an employer of choice
• Incorporate workforce planning as part of the process for developing a robust talent pipeline
• Expand strategies for recruiting and sourcing
• Create a positive candidate experience
• Evaluate and select candidates that are a right fit for your organization
• Measure the impact of your talent acquisition strategy using metrics