From Complaints to Creation: A Powerful Tool for Facilitating Emotionally Charged Conversations | Sessions

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Concurrent Session
From Complaints to Creation: A Powerful Tool for Facilitating Emotionally Charged Conversations
In-Person Friday 09/10/2021 07:45 AM - 08:45 AM   Add to calendar

Competencies: Interpersonal (Behavioral), Leadership (Behavioral)
Workplace Application:
Attendees will gain skills to facilitate more powerful conversations with team members about emotionally-charged situations. 

As HR leaders we regularly facilitate conversations that explore tough situations. We know it is critical to gather multiple perspectives not only to gain powerful insights, but that these conversations increase ownership and accelerate action within our organization. How can we have conversations about emotionally-charged challenges in a way that is constructive and creative? Sarah and Teresa will share a powerful conversation framework and best practices that invite thoughtful reflection and productive solutions.

Learning Objectives:

  • Understand the science of conversations.
  • Leaern a simple but powerful framework to guide emotionally-charged situations.
  • Share success stories illustrating different ways to apply this framework.
  • Gain best practices for redirecting when the conversation becomes unproductive.
Sarah Noll Wilson Photo
Presenter:
Sarah Noll Wilson, Chief edge officer,
Sarah Noll Wilson, Inc.
Teresa Peterson Photo
Presenter:
Teresa Peterson, Leadership Development Facilitator,
Sarah Noll Wilson, Inc.